Last updated: 30th September, 2026
AXITRAQ is a product of Aditech Pty Ltd (ABN 81 125 407 105). This Cancellation & Refund Policy forms part of, and should be read together with, our Terms of Service. It explains how cancellations and refunds work across our different offerings, which are billed through different providers.
AXITRAQ offers different products that are sold and billed through different payment channels. The cancellation and refund terms depend on what you purchased:
| Offering | Billed By | Applicable Section |
|---|---|---|
| SaaS subscription plans (Starter, Basic, Standard, Premium, Custom) | Aditech Pty Ltd via Stripe | Section 2 |
| Mobile number rental add-on (Twilio-provisioned) | Aditech Pty Ltd via Stripe, as an add-on | Section 3 |
| Physical products — asset labels, QR tags | Aditech Pty Ltd via Zoho / Stripe | Section 4 |
| Consumable stock lists & printed materials | Aditech Pty Ltd via Zoho / Stripe | Section 4 |
Our software subscription plans are sold by Aditech Pty Ltd. Stripe processes the card payment and Aditech issues the tax invoice. AXITRAQ does not store your card number. Subscription refunds are issued by Aditech. United Kingdom and United States checkout is not yet generally available.
Basic, Standard and Premium include a 30-day free trial of that plan’s included features. You will not be charged during the trial. You may cancel at any time before the trial ends and you will not be charged. Starter and Custom are billed from the start. Paid add-ons are not part of a trial.
Subscriptions are billed in advance on a monthly or annual basis, as selected at sign-up, and automatically renew at the end of each billing period until cancelled. All prices are in Pounds Sterling (GBP) and exclude VAT unless otherwise stated.
You may cancel your subscription at any time:
When you cancel, your subscription remains active until the end of the current paid billing period, and no further charges are made after that period.
You may request a refund within 14 days of the date of your initial purchase, or within 14 days of any subsequent renewal charge. To request a refund, contact us at hello@axitraq.com. Refunds are issued by Aditech Pty Ltd. Card refunds are typically returned within 3–5 business days.
After cancellation, you retain access until the end of your paid period. We may retain your account data for a reasonable period to comply with legal obligations and to allow account reactivation, after which it is permanently deleted. We recommend exporting any data you wish to keep before cancellation. See our Privacy Policy for details.
Nothing in this policy limits any rights or remedies you may have under applicable consumer law. For UK consumers, this includes your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which apply in addition to this policy.
Subscriptions may include an optional mobile number rental add-on, which provides a dedicated mobile/SMS number for messaging and notifications. These numbers are provisioned through our telecommunications provider, Twilio, and are subject to Twilio's terms in addition to ours.
Important: Mobile number rental fees are non-refundable. This reflects Twilio's own terms, under which number fees, once paid, are non-cancelable and non-refundable.
The mobile number rental is a recurring monthly charge billed alongside your subscription. The fee secures the number for the billing month in which it is charged.
You may cancel (release) a rented mobile number at any time from within the platform or by contacting hello@axitraq.com. Cancellation stops future monthly charges. The current month's rental fee is not refunded or pro-rated, and you retain use of the number until the end of the paid month.
Once released, a number may be returned to the carrier pool and may not be recoverable. Numbers that remain inactive may be reclaimed in accordance with carrier and Twilio policies. We cannot guarantee that a released or reclaimed number can be restored.
Physical products — including asset labels (sticker, acrylic, aluminium, stainless steel), QR tags, windscreen labels, and consumable stock list materials — are sold by Aditech Pty Ltd and billed through Stripe.
Because printed labels and QR tags are custom-manufactured to your specifications, they are generally not eligible for change-of-mind returns.
If goods arrive damaged, defective, or incorrectly produced, you must notify us in writing within 48 hours of receipt (including photographs). We will, at our discretion, replace the goods or issue a credit or refund. This is in addition to your statutory rights under the Consumer Rights Act 2015.
Shipping terms for physical products are set out in our Terms of Service.
If you have a billing concern, please contact us first at hello@axitraq.com — we will work to resolve it quickly. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.
For any cancellation or refund request, or questions about this policy: