Last updated: 4th June, 2026
AXITRAQ is a product of Aditech Pty Ltd (ABN 73 614 893 473). References to "AXITRAQ", "we", "us" or "our" in this policy refer to Aditech Pty Ltd and the AXITRAQ platform operated at axitraq.com, axitraq.com.au, axitraq.uk and axitraq.app.
Aditech Pty Ltd understands the importance of protecting your privacy. This policy outlines how we protect your personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). We know that providing personal information is an act of trust and we take that trust seriously.
AXITRAQ will never sell, rent or otherwise disclose any of your personal information, including your email address, to any unassociated third party without your prior and explicit consent. Unless you give us specific consent to act otherwise, the following privacy policy will govern how we handle the personal information that you provide to us.
This policy applies to data that identifies you and is provided by you (or your organisation) in the course of using the AXITRAQ platform. You should read it in conjunction with the AXITRAQ Terms of Service, of which this Privacy Policy forms part.
When you or your organisation sign up for a subscription to AXITRAQ, we collect and store:
We store the account, organisation and billing information above so we can operate your account, manage your subscription, and issue receipts. We do not store your credit or debit card number. When you subscribe, your card details are entered into and held securely by Paddle.com, our Merchant of Record for SaaS subscriptions (see Section 3).
Your organisation may enter the following data about employees and contractors into the platform:
In the course of using the platform, the following data may be collected:
When using the AXITRAQ mobile or tablet application, GPS coordinates may be collected at the time of:
Location data is collected to provide operational visibility to your organisation's managers and is only accessible within your organisation's account.
AXITRAQ offers AI-assisted features including optical character recognition (OCR) for invoices, compliance plates, and registration labels. When you use these features, the images you submit are transmitted to third-party AI services for processing (see Section 4). Images are processed in real time and are not retained by these third-party providers beyond the duration of the request.
If you use the in-app help or support chat, we collect your messages, the page context from which you initiated the chat, and your user/company details to provide assistance.
AXITRAQ uses cookies on its websites to facilitate the login process and for security purposes. A cookie is a small amount of data sent to your web browser from our server and stored on your device.
Our marketing website may use analytics to understand visitor engagement and improve our service. This data is aggregated and does not personally identify individual visitors.
Most browsers are initially set to accept cookies. You can configure your browser to refuse cookies or alert you when one is sent; however, some features of the platform may not function correctly if cookies are disabled.
We use the information we collect to:
We may contact you from time to time with product updates, new features, or relevant service information. You may opt out of marketing communications at any time, but transactional notifications required for the operation of your account cannot be unsubscribed from.
AXITRAQ does not store your credit or debit card number. All card data is captured and held by our PCI-DSS compliant payment providers. We use two different providers depending on what you are buying.
Our subscription plans (Basic, Standard, Premium, Custom and any subscription add-ons such as mobile number rentals) are sold through Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for these transactions. This means Paddle is the seller of record and is responsible for processing payment, handling card data, calculating and remitting applicable taxes, and managing billing and renewals.
When you subscribe, you provide your payment details directly to Paddle. Your credit/debit card number is stored and processed by Paddle, not by AXITRAQ. We receive only the information needed to operate your account and manage your subscription — for example your company and billing contact details, the plan you selected, the masked card type and last four digits, billing country, subscription status, renewal dates, and transaction receipts. Paddle may appear as the merchant on your card or bank statement. Paddle's handling of your information is governed by the Paddle Buyer Privacy Notice.
Physical products (asset labels, QR tags) and consumable stock-list materials are sold directly by Aditech Pty Ltd — not through Paddle. These purchases are billed through Zoho Subscriptions and processed by Stripe. Card details for these purchases are transmitted directly to, and tokenised by, Stripe and are never stored on AXITRAQ servers. The privacy and security policies of Stripe and Zoho apply to the handling of that payment information.
To deliver our services, we engage the following categories of third-party providers:
We only share the minimum information necessary for each provider to deliver their specific service. We do not sell or provide your personal information to third parties for their own marketing purposes.
AXITRAQ will not disclose your personally identifiable information to third parties other than our service providers as stated above, except where:
In the event of unlawful use of the platform, AXITRAQ reserves the right to suspend or delete the associated account and provide relevant information to the appropriate authorities upon request.
If Aditech Pty Ltd is acquired by, merges with, or sells assets to a third party, personal data held by AXITRAQ may be transferred as part of that transaction. Any such transfer will remain subject to the commitments made in this Privacy Policy or its equivalent at the time of transfer.
Data collected through the AXITRAQ platform is stored within the region you select at sign-up and never crosses that border. For United Kingdom customers, your data is hosted in the UK on secure servers (AWS London) and stays in the United Kingdom. We operate active dual-region hosting within each region for high availability. You can view the region your data is held in at any time on the Company page inside the platform.
We employ the following security measures:
While we take every reasonable measure to protect your data, no transmission over the Internet can be guaranteed to be 100% secure. You transmit information to us at your own risk.
You play an important role in keeping your information secure:
Your organisation's nominated manager(s) can access and update employee, contractor, and organisational information through the AXITRAQ dashboard. Under the Australian Privacy Principles, you have the right to:
To make a request, contact us using the details in Section 11 below.
We retain your personal information for as long as your account is active or as needed to provide our services. If your account is closed, we may retain certain information as required by law, to resolve disputes, or to enforce our agreements. De-identified or aggregated data that cannot identify you may be retained indefinitely for analytical purposes.
We may update this policy from time to time to reflect changes in our services, legal requirements, or business practices. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically. Continued use of the AXITRAQ platform after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, your personal information, or your dealings with AXITRAQ, please contact us:
Under the Privacy Act 1988 (Cth), you have the right to request details of the personal information we hold about you. We will respond to all legitimate requests within a reasonable timeframe.
Our platform and website may contain links to third-party websites. AXITRAQ is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party website before providing your personal information.